initial assessment of all Tickets, attempt first time resolution, and /or escalation Assist with customer ensuring adequate cover for our major supported time zones globally. Shifts rotate weekly, and ‘late'
technical solutions and retention strategies. Strong time management skills with the ability to work independently accounts and projects simultaneously, ensuring timely delivery, client satisfaction, and retention. Commitment
technical solutions and retention strategies. Strong time management skills with the ability to work independently accounts and projects simultaneously, ensuring timely delivery, client satisfaction, and retention. Commitment
initial assessment of all Tickets, attempt first time resolution, and /or escalation Assist with customer ensuring adequate cover for our major supported time zones globally. Shifts rotate weekly, and ‘late'
application and technical level in a condensed period of time; Hold a valid and relevant IT certification. Core
application and technical level in a condensed period of time; Hold a valid and relevant IT certification. Core
departments to ensure that business needs are met in a timely manner; - Pay attention to new technologies and
departments to ensure that business needs are met in a timely manner; - Pay attention to new technologies and
effectively. Manage customer communications to ensure timely resolution of issues. Analyse data to identify
effectively. Manage customer communications to ensure timely resolution of issues. Analyse data to identify