Call Centre Quality Assurers for our client based in Pretoria. MUST have a Quality Assurance certificate Responsible for Quality Assurance in the Call Centre Customer Service Matric / Grade 12 Quality Assurance certificate
Call Centre Quality Assurers for our client based in Pretoria. MUST have a Quality Assurance certificate Responsible for Quality Assurance in the Call Centre Customer Service Matric / Grade 12 Quality Assurance certificate
with the specific portfolio Provide feedback on quality related issues and training needs to the relevant opportunities and provide recommendations for quality and business process improvements Conduct coaching with the specific portfolio Provide feedback on quality related issues and training needs to the relevant opportunities and provide recommendations for quality and business process improvements Conduct coaching
with the specific portfolio Provide feedback on quality related issues and training needs to the relevant opportunities and provide recommendations for quality and business process improvements Conduct coaching with the specific portfolio Provide feedback on quality related issues and training needs to the relevant opportunities and provide recommendations for quality and business process improvements Conduct coaching
MUST have a Quality Assurance certificate Team management Customer Service Quality Assurance Matric / Grade Grade 12 Quality Assurance certificate Min. 8 years Teamleader experience Excellent people skills Excellent
MUST have a Quality Assurance certificate Team management Customer Service Quality Assurance Matric / Grade Grade 12 Quality Assurance certificate Min. 8 years Teamleader experience Excellent people skills Excellent
• Agent performance, time keeping and quality assurance. Quality Outputs of the Job: • Duties : To receive Duties: Agent performance, time keeping and quality assurance. • Forced not ready time (no more than 5 will (should not exceed an average 2.5 minutes). • Quality management ratings should be 80% and above for
• Agent performance, time keeping and quality assurance. Quality Outputs of the Job: • Duties : To receive Duties: Agent performance, time keeping and quality assurance. • Forced not ready time (no more than 5 will (should not exceed an average 2.5 minutes). • Quality management ratings should be 80% and above for
consistency in customer communications.
and updating customers as needed. Quality Assurance: Performing quality checks on completed service work