with the objective of resolving or completing the call objective(s), documenting all required information stakeholders to ensure alignment Deliver 2hr weekly call handling to maintain skill Outputs of Job Successful quality assessments, examining and feeding back on calls on a range of areas, including customer experience Mathematics Minimum 2 years' experience in Contact Centre Environment preferably in an analytical role Organized the ability to work in a team environment Experience in monitoring IB/OB calls and providing feedback an
Representative – Durban
An Industry leader in Industrial Automation and Technical Support existing and new client base.
hunt for a Mid-Senior Product manager to join a leader in innovation and technology and has developed and representing the customer to the development team to achieve the product strategy by ensuring that
hunt for a Mid-Senior Product manager to join a leader in innovation and technology and has developed and representing the customer to the development team to achieve the product strategy by ensuring that
a Mid-Senior Technical Product Owner to join a leader in innovation and technology and has developed and representing the customer to the development team to achieve the product strategy by ensuring that
Product launches
maintain a “customer service” philosophy within the BI team with business stakeholders Translate business needs BI solutions Assist in problem resolution to the team through problem research Perform administrative other ad-hoc functions as and when required by the team QUALIFICATIONS AND EXPERIENCE REQUIRED Matric Diploma position preferred 2 years' experience in a contact centre as a business intelligence analyst required Accounting/Finance professional relationships Able to work independently Team player Ability to multitask Excellent problem solving
hunt for a Junior-Mid Product manager to join a leader in innovation and technology and has developed
growing team. Please note: this is a night-shift based in-office role. As I.T. Project Manager / Team Lead by ensuring the smooth running of the operational team as well as owning client communications during their product adoption. Leadership & Team Support Coaching and mentoring team members to meet requisite onboarding Conducting team member reviews, performance management, providing training and all-round team support. the team processes. Management of meeting attendance and departmental reporting. Support all team members
we have established relationships with industry leaders and a vast majority of our business is repeat business Communication Solutions Platform. Joining the Core Platform team, you will focus on Back End technologies and be security, and scalability of systems. Collaborate with team members, Product Owners and Project Managers to