As a Contact Department Agent, you will be the first point of contact for our customers, providing support and resolving queries via multiple channels including phone, email, social media, and live chat. This role is essential for maintaining customer satisfaction and contributing to the overall suc
Retail Team Leader based in Umhlanga Must reside in Umhlanga surrounding area The Team Leader is responsible
A large Call Centre based in Durban is needing a highly motivated and experienced full-time Recruiter experience recruiting for high volume positions Call Centre experience would be advantageous Ability to deal
DEPARTMENT PMO POSITION Product Manager / Head of Product LOCATION Umhlanga, Durban POSITION TYPE Permanent REPORTS TO Exco / PMO HOD PURPOSE OF THE JOB The GBS Group provides sales distribution for tens of thousands of policy sales each month. Our product range aimed at the South African market spa
Prepare instructional materials Recruit technical trainers Teach new skills to employees Training follow
As a Contact Department Agent, you will be the first point of contact for our customers, providing support and resolving queries via multiple channels including phone, email, social media, and live chat. This role is essential for maintaining customer satisfaction and contributing to the overall suc
Retail Team Leader based in Umhlanga Must reside in Umhlanga surrounding area The Team Leader is responsible
effectively implement all trainings. Operate with 1:10 Trainer ratio. Creating and implementing Employee development Conducting workshops with Trainers to improve their knowledge and skills. Conducting trainer interviews and selection Center for Trainer Recruitment and selection Create and maintain Skill matrix for all trainers Creating Job Knowledge Evaluation Tools like Trainer Assessments and Trainer Delivery Evaluations. Work closely performance conversation with all trainers and create their PD plan Focus on Trainer development through Training
effectively implement all trainings. Operate with 1:10 Trainer ratio. Creating and implementing Employee development Conducting workshops with Trainers to improve their knowledge and skills. Conducting trainer interviews and selection Center for Trainer Recruitment and selection Create and maintain Skill matrix for all trainers Creating Job Knowledge Evaluation Tools like Trainer Assessments and Trainer Delivery Evaluations. Work closely performance conversation with all trainers and create their PD plan Focus on Trainer development through Training
experience working at a management level within a Call Centre of a large operation 4-5 years experienced in multiple campaigns preferably within the outsourced call centre environment Grade 12 or Equivalent Tertiary education years' experience as a Operations Manager in a call centre environment Market Related