effectively implement all trainings. Operate with 1:10 Trainer ratio. Creating and implementing Employee development Conducting workshops with Trainers to improve their knowledge and skills. Conducting trainer interviews and selection Center for Trainer Recruitment and selection Create and maintain Skill matrix for all trainers Creating Job Knowledge Evaluation Tools like Trainer Assessments and Trainer Delivery Evaluations. Work closely performance conversation with all trainers and create their PD plan Focus on Trainer development through Training
effectively implement all trainings. Operate with 1:10 Trainer ratio. Creating and implementing Employee development Conducting workshops with Trainers to improve their knowledge and skills. Conducting trainer interviews and selection Center for Trainer Recruitment and selection Create and maintain Skill matrix for all trainers Creating Job Knowledge Evaluation Tools like Trainer Assessments and Trainer Delivery Evaluations. Work closely performance conversation with all trainers and create their PD plan Focus on Trainer development through Training
experience working at a management level within a Call Centre of a large operation 4-5 years experienced in multiple campaigns preferably within the outsourced call centre environment Grade 12 or Equivalent Tertiary education years' experience as a Operations Manager in a call centre environment Market Related