drive a quality improvement culture within the Care Centre Human Resource Management ensuring optimal utilization Preparation and implementation of admission assessments, DQ98, care plans, ongoing care requirements
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance 2IC or team leader role within a large contact centre Excellent interpersonal communication skills and
development strategies. Risk Assessment and Analysis: Conduct comprehensive risk assessments for each business client and Reviews: Proactively manage policy renewals, assess any changes in clients' needs, and update insurance Analytical Skills: Strong analytical abilities to assess risks, analyse policies, and offer suitable insurance
development strategies. Risk Assessment and Analysis: Conduct comprehensive risk assessments for each business client and Reviews: Proactively manage policy renewals, assess any changes in clients' needs, and update insurance Analytical Skills: Strong analytical abilities to assess risks, analyse policies, and offer suitable insurance
internal business goals. Candidate Sourcing and Assessment: Utilize various sourcing methods to identify insurance sector. Conduct thorough interviews and assessments to evaluate candidates' skills, experience, and
internal business goals. Candidate Sourcing and Assessment: Utilize various sourcing methods to identify insurance sector. Conduct thorough interviews and assessments to evaluate candidates' skills, experience, and
outreach. Needs Assessment: Master the art of conducting in-depth needs assessments with prospective
outreach. Needs Assessment: Master the art of conducting in-depth needs assessments with prospective
team members and promote industry best practices. Assess and integrate new tools to enhance BI capabilities
best outcomes for all residents Assist with assessments and therapeutic intervention at all facilities