Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance 2IC or team leader role within a large contact centre Excellent interpersonal communication skills and
outreach. Needs Assessment: Master the art of conducting in-depth needs assessments with prospective
outreach. Needs Assessment: Master the art of conducting in-depth needs assessments with prospective