leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.
Management, Change Management, IT Operations, IT Risk Assessments, networks, servers, cyber security, and general foundations, and vulnerability, exposure, and risk assessment to maintain a satisfactory Alice score. Duties architecture, penetration testing, and strategy. Centre for Internet Security (CIS) v8: Implement and manage continuity management, and compliance. IT Risk Assessment Ensure compliance with the following audit requirements: may adjust for client needs. Fair process: Fair assessment, only shortlisted candidates contacted due to
Years' working experience in Network Operations Centre (NOC) Shift Environment Consultant: Chante Du Toit
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
to IT · Experience in Office 365 and 365 admin centre (End to End Support) · Good knowledge on Power
and teams, have worked in a large corporate Data Centre, and have experience with BMS systems. The technical
documentation, listing all known issues, and assessing current strategic initiatives.
Documentation
documentation, listing all known issues, and assessing current strategic initiatives. Responsibilities: Application Documentation List All Known Issues Assess Current Strategic Initiatives Evaluate Short/Medium Define Agreed SLAs Review Current Engagement Model Assess VQ (Data) Breaks Process Develop Skills Matrix Processes and Solutions Define Support Requirements Assess Data Issue Portal and Processes Evaluate Performance
documentation, listing all known issues, and assessing current strategic initiatives. Responsibilities: Application Documentation List All Known Issues Assess Current Strategic Initiatives Evaluate Short/Medium Define Agreed SLAs Review Current Engagement Model Assess VQ (Data) Breaks Process Develop Skills Matrix Requirements Evaluate Data Issue Portal and Processes Assess Performance Metrics Requirements: Years of Experience:
documentation, listing all known issues, and assessing current strategic initiatives. Responsibilities: Application Documentation List All Known Issues Assess Current Strategic Initiatives Evaluate Short/Medium Define Agreed SLAs Review Current Engagement Model Assess VQ (Data) Breaks Process Develop Skills Matrix Processes and Solutions Define Support Requirements Assess Data Issue Portal and Processes Evaluate Performance