My client is seeking a Quality Assurance Agent with 5 year's quality management experience in a Call
all non-hardware related incidents recorded in Ticket Management System. Monitoring and delivering Service
looking for an EUC Technician/ IT Service Desk Agent to be based in Bloemfontein. The successful candidate
A leader in the Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role requires the incumbent to successfully achieve the requisite regulatory checks, qualifications and accreditation to be classified as a Representative (Rep) and Supervisee as
My client is seeking a Quality Assurance Agent with 5+ year’s quality management experience in a
looking for an EUC Technician/ IT Service Desk Agent to be based in Bloemfontein. The successful candidate
Service Desk Agents I to join our team. As a Service Desk Agent, you'll play a pivotal
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
collaboration tools. Jira Ticketing System Management: Oversee and administer the Jira ticketing system, ensuring effectively tracks, manages, and resolves IT support tickets and project tasks. ERP Administration: Manage the technologies. Proficient in managing the Jira ticketing system, Sage X3 ERP (Advantageous), Active Directory
lives safe and successful Following up on incident tickets to make long term improvement Actively making suggestions suggestions to reduce the number of problem tickets Proactive improvements in daily IT operations Qu