Services/RDP environments and experience with a ticket documenting / tracking system. You must have a assigned issues and customer interactions in a ticket documenting / tracking system (JIRA). REQUIREMENTS: Support and Call Centre experience. Experience with a ticket documenting / tracking system. Good telephonic
processes. Participate in the Scrum ceremonies – size tickets, run planning and retrospectives. Review code from
g., user authorisation, firewalls), Prioritise tickets that need to be settled, Installations, upgrades
irregularity, or opportunities for improvement. Log tickets on the ITSM system for new incidents, changes,
failure monitoring. Manage system back-ups. Vendor ticket management. Supervising common threats, DOS attacks