experience in managing tickets logged, escalating where applicable and assisting the software development
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
The right candidate will form part of the NG-VAS Domain Team and will be responsible for ongoing 2nd/3rd level Customer support for multiple local/foreign-based clients and any other solution streams that may fall within the space over time. They will be responsible for providing specialist, high-le