meetings. Overseeing and proactively reviewing the ticket board for exceptions and taking/setting decisive plans. Serve as point of escalation for complex tickets. Conducting team member reviews, performance management reporting. Support all team members in closing their tickets – work as a team. Working with the HR Manager on Scripting and coding experience Experience with ticket management systems
of the 1 year contract. Air ticket: Free 2 ways economy class Air ticket will be provided by Employer
product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with clients
the FSCA qualification list FAIS Regulatory examination for Representatives (RE5) 12 CPD hours Minimum
the FSCA qualification list • FAIS Regulatory examination for Representatives (RE5) • 12 CPD (continuous
manage attendance registers. Source external examiners and ad hoc lecturers. Plan termly timetables.