management) Analyse and resolve problem tickets Resolve incident tickets Plan and execute infrastructure lifecycle
12 1 - 2 years' Banking experience 1 - 2 Years' ticket management experience FICA knowledge RESPONSIBILITIES:
management). Resolve incident tickets. Analyse and resolve problem tickets. Experience with VIP and End-user
table (PST) as and when required. Log ERP support tickets with the global support team for any system-related reconciliation processes. Track progress of ERP support tickets and follow up with the global support team to ensure
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
renewing, and rebuilding as per the maintenance tickets. Provide an ongoing and generic maintenance duties deficiencies reported through the maintenance tickets. Plumbing maintenance of bathrooms/classrooms/corridors of buildings and grounds as logged through the ticket. Qualifications: Grade 12 or N-4 Technical qualification
renewing, and rebuilding as per the maintenance tickets. Provide an ongoing and generic maintenance duties deficiencies reported through the maintenance tickets. Plumbing maintenance of bathrooms/classrooms/corridors of buildings and grounds as logged through the ticket. Qualifications: Grade 12 or N-4 Technical qualification
of the 1 year contract. Air ticket: Free 2 ways economy class Air ticket will be provided by Employer
and general user support.
and integration deployments Logging and tracking tickets to external support Troubleshooting deployments