Services/RDP environments and experience with a ticket documenting / tracking system. You must have a assigned issues and customer interactions in a ticket documenting / tracking system (JIRA). REQUIREMENTS: Support and Call Centre experience. Experience with a ticket documenting / tracking system. Good telephonic
is repeat business. ENVIRONMENT: ENSURE daily tickets are completed and resolved within a reasonable provide Desktop Support for dealing with day-to-day tickets and call outs, collect and deliver stock and services
g., user authorisation, firewalls), Prioritise tickets that need to be settled, Installations, upgrades
Meeting with IT staff on weekly basis. Ensuring IT tickets are resolved within reasonable time frame. Operating
including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes
services. Perform routine system monitoring, verifying the integrity and availability of all hardware