(Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as required Raise Management) tickets as identified Action and coordinate CM (Change Management) tasks and tickets as required
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
interfaces, IDOC and RFC's processing. Handling Tickets and Tasks with the responsibility for closing the
resolving, and closing operational and maintenance tickets within SLA's. Development debugging Interact with
methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft office suite
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
lifecycle, change management) Resolve incident tickets Any additional responsibilities assigned in the
resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements)