and professionally met (as per the SLA) at all times. To ensure the posting of Security Officers at the weekly/monthly incident reports to Management. Attend all meetings with FSS Management and with the Client preference is given to existing employees at all times and the choice made is purely on merit, Historically
of student related policies (new and updates). Attends informal meet-and-greet sessions with students via the appropriate channel/s within a committed time frame in line with the agreed Service Level Agreement communication skills Computer proficiency Planning & time management skills Results driven and able to handle
Interaction: Handle incoming queries and provide timely and accurate responses to customer inquiries through Ability to multitask, prioritize, and manage time effectively. Soft Skills: Empathy and a customer-oriented (CSAT) Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Interaction: Handle incoming queries and provide timely and accurate responses to customer inquiries through Ability to multitask, prioritize, and manage time effectively. Soft Skills: Empathy and a customer-oriented (CSAT) Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
investigation and ensure closure is actioned in a timely manner, within SLA's. Maintain positive relationships Conduct and Fitness and Propriety policies at all times Ensure compliance with Company Policies, Values and other relevant standards/ regulations at all times Any other reasonable duties Job Requirements: Minimum communication skills, both verbal and written Good time management and organisation skills Problem solving
investigation and ensure closure is actioned in a timely manner, within SLA's. Maintain positive relationships Conduct and Fitness and Propriety policies at all times Ensure compliance with Company Policies, Values and other relevant standards/ regulations at all times Any other reasonable duties Job Requirements: Minimum communication skills, both verbal and written Good time management and organisation skills Problem solving
investigation and ensure closure is actioned in a timely manner, within SLA’s. Maintain positive relationships Conduct and Fitness and Propriety policies at all times Ensure compliance with Company Policies, Values and other relevant standards/ regulations at all times Any other reasonable duties Job Requirements: Minimum communication skills, both verbal and written Good time management and organisation skills Problem solving
liaising with clients to resolve queries in real-time Ability to work under pressure Must be good with to detail Willingness to go the extra mile Good time management skills Ability to multitask Energetic
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Competitive salary
Full-time permanent roles
State-of-the-art office facilities
reliable transportation Ability to work shifts and full-time hours 4pm - 1am (Mon - Fri) / 9pm - 6am (Mon -