DEBIT / CREDITS/VAT/DISCOUNTS etc IMPORTS AND FREIGHT FORWARDING BENEFICIAL Matric 2 – 4 years General Administration/Warehouse experience Dealings with Freight Forwarding beneficial Fully computer literate on:
DEBIT / CREDITS/VAT/DISCOUNTS etc IMPORTS AND FREIGHT FORWARDING BENEFICIAL Matric 2 – 4 years General Administration/Warehouse experience Dealings with Freight Forwarding beneficial Fully computer literate on:
with GDP and UPD SOPs Policy. • Agent performance, time keeping and quality assurance. Quality Outputs of Answer telephonic calls timeously decreasing holding time (Achieve overall SLA of 80% within 20 seconds. • all queries are legitimate to avoid unnecessary time wastage relating to investigations. • Ensure SOP updates from the business/client to ensure real time communication and tracking. • Ensure clear understanding Duties: Agent performance, time keeping and quality assurance. • Forced not ready time (no more than 5 will
with GDP and UPD SOPs Policy. • Agent performance, time keeping and quality assurance. Quality Outputs of Answer telephonic calls timeously decreasing holding time (Achieve overall SLA of 80% within 20 seconds. • all queries are legitimate to avoid unnecessary time wastage relating to investigations. • Ensure SOP updates from the business/client to ensure real time communication and tracking. • Ensure clear understanding Duties: Agent performance, time keeping and quality assurance. • Forced not ready time (no more than 5 will
employer's business, as the employer may from time to time direct.
employer's business, as the employer may from time to time direct.
problems and determine proper solutions. Produce timely and detailed service reports. Document processes commissioning & maintenance) Strong organizational and time management skills, with the ability to prioritize
industry events and conferences. Time management skills; ability to manage own time and that of a team and being
industry events and conferences. Time management skills; ability to manage own time and that of a team and being
compliance. 4. Time based CCTV monitoring template to be completed by the Operator at set time intervals confirming