The Assistant Support Manager (Opera) will work together with the Support Manager in managing the support support, processes and staff involved in the support of the customers' systems through first and second agents/technical staff when problem areas are identified. • Ensure effective training for support staff by scheduling scheduling ongoing training programs. • Schedule support staff in a manner to ensure uninterrupted support service immediately where low performance is present. • Monthly staff performance stats – report back to Service Delivery
Our client requires the services of a n E2E Manager ( Expert ) - Midrand / Menlyn / Home Office rotation Amazing brand with cutting-edge technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working environment POSITION: Contract until December
The Assistant Support Manager (Opera) will work together with the Support Manager in managing the support support, processes and staff involved in the support of the customers' systems through first and second agents/technical staff when problem areas are identified. • Ensure effective training for support staff by scheduling scheduling ongoing training programs. • Schedule support staff in a manner to ensure uninterrupted support service immediately where low performance is present. • Monthly staff performance stats – report back to Service Delivery
international clientele, where equal emphasis is placed on staff development and client satisfaction. As the Cloud environment, implementing security solutions as needed Assist in pricing out solutions in Google Cloud Platform Plan and conduct regular disaster recovery testing Assist customers in recovering from disasters if necessary fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields mirror advertisement, duties may adjust for client needs. Fair process: Fair assessment, only shortlisted
department/team's goals by respecting, trusting and assisting each other. Working together as a team to improve delivering Service Desk outputs. Incident Management Assisting with Incident and Problem management by identifying to the x64 / regional desktop support team for assistance. Identifying and reflecting in Services Now all set service level agreement. Ensuring that Absa staff members are informed/updated regarding the status as well as problem re-occurrences, in order to assist with Incident management. Utilising various resources
distribution Assist Management with technical decisions Understand and interpret business needs and requirements SP upgrades (SUM process and preparation task) Assist and guide with performance issues SAP EHP upgrade
will be assisting the modelling and analytics team with all analytics, reporting and data needs. Will investigate feedback to business on key business metrics and assist the modelling team to drive strategic decision-making
management to prioritize business and information needs Data Cleaning and Preparation, removing errors, transforming data into a format that can be analysed. Assisting the contracts and supply chain departments with existing reports for more efficient processing; Assisting contract department with contract work overflow
management to prioritize business and information needs Data Cleaning and Preparation, removing errors, transforming data into a format that can be analysed. Assisting the contracts and supply chain departments with existing reports for more efficient processing; Assisting contract department with contract work overflow
keeping a library of use & reference cases • Assisting the delivery team in operational readiness activities documentation. • Supports Engineers on customer calls when needed. • Design and implement network segmentation solutions