and manage the returns department team, in order to provide excellent service to the DC, retailers and and ensure achievement of department objectives. Manage returns department processes on daily bases. with uplift processes in the Reverse Logistics department and issue uplift numbers when required. Create stock recoveries and damaged goods sales. Develop department BOPS/Policies and inter-departmental SLAs in
and manage the returns department team, in order to provide excellent service to the DC, retailers and and ensure achievement of department objectives. Manage returns department processes on daily bases. with uplift processes in the Reverse Logistics department and issue uplift numbers when required. Create stock recoveries and damaged goods sales. Develop department BOPS/Policies and inter-departmental SLAs in
their journey, internal advocate to the other departments, liaison between clients and company to ensure recommendations on how to get the most from products/services Own proactive processes: host webinars, assist engaged with company and actively using products/services. Build customer loyalty to reduce churn and increase glue between all internal departments, working with the relevant departments to ensure clients reach their
success in sales Present, promote and sell company services using solid arguments to existing and prospective accurately quote clients for the full scope of services the company has to offer. Ensure two new quotations prospects are handed over properly to the Compliance Department. Follow up on all quotations within 24 hours with required documentation to the Compliance Department. Ensure that all quotes are vetted by the General checklists submitted with contracts to the Admin Department. Send all signed wage schedules to the bookkeeper
success in sales Present, promote and sell company services using solid arguments to existing and prospective accurately quote clients for the full scope of services the company has to offer. Ensure two new quotations prospects are handed over properly to the Compliance Department. Follow up on all quotations within 24 hours with required documentation to the Compliance Department. Ensure that all quotes are vetted by the General checklists submitted with contracts to the Admin Department. Send all signed wage schedules to the bookkeeper
marketing promotion plan in conjunction with Head of Department after inputs form relevant team members in portfolio status monthly to the head of department.
opportunities and negotiate media coverage.
As a Contact Department Agent, you will be the first point of contact for our customers, providing support internal teams to help improve our products and services. Policy Adherence: Follow communication scripts Collaboration: Work closely with team members and other departments to ensure a seamless customer experience. Skills customer support experience or experience as a client service representative. Strong phone contact handling Examples: Customer Satisfaction Score (CSAT) Service Level (Response Time) Resolution Rate Call
As a Contact Department Agent, you will be the first point of contact for our customers, providing support internal teams to help improve our products and services. Policy Adherence: Follow communication scripts Collaboration: Work closely with team members and other departments to ensure a seamless customer experience. Skills customer support experience or experience as a client service representative. Strong phone contact handling Examples: Customer Satisfaction Score (CSAT) Service Level (Response Time) Resolution Rate Call
system. Experience with an internal Employee Self Service system is highly advantageous. Associated short the HR department. Join our team and contribute to the smooth operation of our HR department Apply now