is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa Mapping network printers Service Delivery Working together as a team to reach department/team's goals by respecting each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
client is looking for a Specialist Protection Services for one of their clients based in Johannesburg The Specialist Protection Services must have experience in protection services Infrastructure linking to experience in own stakeholder relationships and service delivery for commercial and technical systems within and overall performance of regional protection services technology systems for all mining operations. financial, physical, and IM service specialists concerning protection services Infrastructure linking to
iOCO Infrastructure Services Invites You to Explore Possibilities.
We are looking to hire 5 5 Service Desk Agents I to join our team. As a Service Desk Agent, you'll to users while continuously striving to improve service quality and efficiency.
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accordance to required response time, quality and service delivery standards.
lyzing real traffic and associated artifacts: malicious, normal, and application traffic and demonstrate demonstrate the ability to differentiate malicious traffic from false positives
Analyzing real traffic and associated artifacts: malicious, normal, and application traffic and demonstrate demonstrate the ability to differentiate malicious traffic from false positives Correlate data points and determine malicious purposes Understanding network protocols and traffic flow in an enterprise environment Ability to communicate
strategies that are relevant to improve website traffic and overall site performance.
strategies that are relevant to improve website traffic and overall site performance. Manage the customer
positions is to own stakeholder relationships and service delivery for commercial and technical systems within restoration and disaster recovery plans that remediate service outages.
Years of the following: Deliver a portfolio of IM services to a defined client base. Hold vendors to account architecture to make sure that roadmaps are followed, and services are introduced with excellence. Analyse and identify involved. To own stakeholder relationships and service delivery for commercial and technical systems within restoration and disaster recovery plans that remediate service outages. Manage all licensing exposure within the compliant). Provide specialist support for IM service specialists regarding AD (Active Directory), Antivirus
problems by investigating potential and actual service problems; escalate and/ or apply standard fixes adherence to organisational process Ensure the correct and effective use of system hardware and software implementing and advising on systems development and service delivery staff on policies; procedures and standards standards Ensure smooth workflow in obtaining required service by liaison with vendors and repair personnel. Ensure specified time frames. Ensure information is provided correctly to stakeholders by maintaining knowledge sharing