is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa Mapping network printers Service Delivery Working together as a team to reach department/team's goals by respecting each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
monthly basis. Liaising with various internal departments to gather relevant data from safety reports, Managers to ensure adequate data has been captured correctly and timeously. Acquiring data from primary or analysed. Assisting the contracts and supply chain departments with a system clean-up to generate more clear more efficient processing; Assisting contract department with contract work overflow including sourcing
monthly basis. Liaising with various internal departments to gather relevant data from safety reports, Managers to ensure adequate data has been captured correctly and timeously. Acquiring data from primary or analysed. Assisting the contracts and supply chain departments with a system clean-up to generate more clear more efficient processing; Assisting contract department with contract work overflow including sourcing
environment, while providing the highest customer service. The engineer answers incoming calls, tracks all problem research to route the customers query to the correct resolver team or apply an appropriate resolution all Pending UNA requests. Ensure the device is correctly prepared before deployment. Set up user profiles IT operations (essential) Experience in Remedy Service Desk (advantageous) Detailed track record of VIP
management, preferably in the technology or financial services industry.
Key Responsibilities:
Develop and implement corrective action plans to mitigate risks identified during
management and supervision of the front-line customer servicing team (COPS) to ensure SLAs while optimising on
management, preferably in the technology or financial services industry. Key Responsibilities: Audit Findings and internal policies. Develop and implement corrective action plans to mitigate risks identified during management and supervision of the front-line customer servicing team (COPS) to ensure SLAs while optimising on
staff in a manner to ensure uninterrupted support service to our customers. • Also paying attention to the To take disciplinary action where outstanding service delivery is not present – to hold all employees Monthly staff performance stats – report back to Service Delivery Manager on monthly performance and low have been avoided, identify gaps and implement corrective measures to ensure that such an incident/escalation is found. • Ensuring that the team responds to service requests and incidents within the agreed SLA •
staff in a manner to ensure uninterrupted support service to our customers. • Also paying attention to the To take disciplinary action where outstanding service delivery is not present – to hold all employees Monthly staff performance stats – report back to Service Delivery Manager on monthly performance and low have been avoided, identify gaps and implement corrective measures to ensure that such an incident/escalation is found. • Ensuring that the team responds to service requests and incidents within the agreed SLA •
Our client requires the services of an Operations Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home globally. Ticket and change request creation to service groups responsible to action the request or requirement - from hardware, to software, to business or department-specific applications incl. “Critical Applications” QUALIFICATIONS/EXPERIENCE 3 years working experience in IT IT Service Desk experience highly beneficial ESSENTIAL SKILLS: Alternatively, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support
Our client requires the services of an Operations Engineer (Advanced) Amazing brand with cutting edge globally. Ticket and change request creation to service groups responsible to action the request or requirement - from hardware, to software, to business or department-specific applications incl. “Critical Applications” QUALIFICATIONS/EXPERIENCE 3 years working experience in IT IT Service Desk experience highly beneficial ESSENTIAL SKILLS: Alternatively, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support