with the objective of resolving or completing the call objective(s), documenting all required information environment and will participate in QA roll outs in training and nesting sign offs Extract and analyze historical stakeholders to ensure alignment Deliver 2hr weekly call handling to maintain skill Outputs of Job Successful quality assessments, examining and feeding back on calls on a range of areas, including customer experience maximization, regulatory compliance and overall agent performance. Grade 12 matric with Mathematics Minimum
Service Provider Support Agent to join our dynamic team. As an ISP Support Agent, you'll play a vital role fast-paced environment. Willingness to undergo training and certification in relevant technologies. Knowledge issues to prevent customer impact. Participate in training sessions to improve technical skills and customer Spirit: As an Internet Service Provider (ISP) Support Agent, embodying our company values is integral to your
Repatriation of funds. Assists in compiling material for training and prepares PowerPoint presentations. Arranges branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved team updated with new features and assists in training other staff. Provide support on new corporate Mobile applications support queries escalated by agents. Relief Duties Acts as a backup in the absence enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
Repatriation of funds. Assists in compiling material for training and prepares PowerPoint presentations. Arranges branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved team updated with new features and assists in training other staff. Provide support on new corporate Mobile applications support queries escalated by agents. Relief Duties Acts as a backup in the absence enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
practice management
ü Training support, i.e. technical and soft skills training
ü Access to an effective effective lead generation systems and training
ü Support with succession planning
ü Support ffice, Telephone, and IT support
member reviews, performance management, providing training and all-round team support. Owning the ongoing and procedures. Taking part in recruitment and training of new team members. Collaborating with Senior support experience Experience with Microsoft365 Admin Centre, Google Workspace Admin, MS Exchange highly preferred
ensure they stay satisfied and positive.
existing and new client base.
arrange/confirm any schedule changes with the Support Centre Co-coordinator. Maintain current, accurate notes Completion of all stated internal and external training as per the individual Personal Development plan Completion of all stated internal and external training as per the individual Personal Development Plan Completion of all stated internal and external training as per the individual Personal Development Plan
position preferred 2 years' experience in a contact centre as a business intelligence analyst required Accounting/Finance