telemarketing (outbound) experience within a Contact Centre environment is a pre requisite ➢ Experience with Windows 10 ➢ 32 gig hard drive The post Sales call centre representative appeared first on freerecruit
skilled and experienced Training Manager to join their client in Cape Town. As a Training Manager, you will be responsible for developing and implementing training programs that support the company's strategic key stakeholders to identify training needs, design and deliver training courses, and evaluate the effectiveness effectiveness of training programs. Additionally, you will be responsible for managing the training budget, coordinating coordinating external training resources, and keeping up-to-date with industry trends and best practices
skilled and experienced Training Manager to join their client in Cape Town. As a Training Manager, you will be responsible for developing and implementing training programs that support the company's strategic key stakeholders to identify training needs, design and deliver training courses, and evaluate the effectiveness effectiveness of training programs. Additionally, you will be responsible for managing the training budget, coordinating coordinating external training resources, and keeping up-to-date with industry trends and best practices
ties:
Call allocated customers daily as per call cycle.
Handle incoming sales or general calls.
Provide support to Sales Representatives by assisting clients or departments.
Assist the Call Centre Supervisor when required.
Assist
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
methodologies, such as individual coaching and classroom training. Assisting in evaluating employees' learning performance National Diploma in Occupationally Directed Education Training and Development Practices, or equivalent or part Preferrable. Experience: Essential: 24 months Call Centre / BPO experience 2 years Customer Service experience to maintain and maximise performance. To ensure training material is relevant, accurate and fit for purpose; evaluate the effectiveness of new hire and on-going training. Maintain knowledge on changes to client products
methodologies, such as individual coaching and classroom training. Assisting in evaluating employees' learning performance National Diploma in Occupationally Directed Education Training and Development Practices, or equivalent or part Preferrable. Experience: Essential: 24 months Call Centre / BPO experience 2 years Customer Service experience to maintain and maximise performance. To ensure training material is relevant, accurate and fit for purpose; evaluate the effectiveness of new hire and on-going training. Maintain knowledge on changes to client products
Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity Tertiary qualification advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous and presentations Excellent communication and training skills High attention to detail with the ability
Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity Tertiary qualification advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous and presentations Excellent communication and training skills High attention to detail with the ability