assistance as required. Ensure prompt response to calls and escalate when necessary. 1st and 2nd Line Maintenance issues appropriately. Update and close service desk calls efficiently. Perform software upgrades and installations of Parliament's offices. Support the roll-out, training, and ongoing support of Members' ICT equipment
Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in
a Microsoft Dynamics 365 CE solution for our call centre of almost 1000 hosts, 24x7. We take pride in
procedures for future reference and training. Training and Support: Provide training and support to end-users to effectively utilise the applications. conducting training sessions, creating user guides, and responding
diagnoses, and troubleshoots incoming employee calls. Provides support services to employees with technical
collaborators. Who are we looking for? We are calling out all Business Intelligence Analysts who are
solutions Conduct Integration Test Support in UAT, Training and cutover Functional and Technical knowledge
defects. Tertiary qualifications and/or applicable training in application programming courses and/or International
diagnoses, and troubleshoots incoming employee calls. Provides support services to employees with technical
notices and technical guidance documents. ?Provides training for the initial and intermediate personnel of