year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Walk-in centre face to face support. Instant Messaging/AI Support. Special projects (training, exhibitions
objects Preparing User manuals and conducting training to business process owners Go-live preparation support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional project Ability and willingness to coach and give training to fellow colleagues and users when required Solution
objects Preparing User manuals and conducting training to business process owners Go-live preparation support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving
objects Preparing User manuals and conducting training to business process owners Go-live preparation support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility
the test protocols and defines relevant actions. Train employees in test automation for BIZ. Participates activities. Chairs testing progress meetings / calls and actively manages the resolution of identified
test protocols and defines relevant actions. - Train employees in test automation for business. - Participates activities. - Chairs testing progress meetings/calls and actively manages the resolution of identified
reslution of Production Support calls Interactions through meetings, calls and emails: with central product
join their team Develop workforce enablement and training offerings (“Platform Academy”) focused on FG-2 end enablement experience and state of the art training content and formats Familiar with Agile methodologies Requirements: Working knowledge in the context of training and creating curricula In-depth knowledge of Agile
Email Garth on garthze-merge.co.za or alternatively call him on 011 463 3633 to discuss this and other opportunities