effective call centre service in order to achieve member satisfaction. To deliver an effective call centre cases Telephone Etiquette. Answering telephone calls in a way that achieves member satisfaction Risk contain costs for both members and fund. On-going training and development. To update knowledge and skills Customar Service Delivary. To deliver an effective call centre service in order to achieve member satisfaction Customer Service delivery.To deliver an effective call centre service in order to achieve member satisfaction
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional • Provide customers with relevant product or training information as required. • Maintain a high sales returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional • Provide customers with relevant product or training information as required. • Maintain a high sales returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high
and soon other industries. We are a fast paces call centre and we assist Debt Counsellors via ticketing
Medical Pumps and Mattresses Provide Installation training to end users Adequate stock maintained in vehicle and emergency procedures Be available for 24 Hour call on a rostered basis or as instructed if required
Medical Pumps and Mattresses Provide Installation training to end users Adequate stock maintained in vehicle and emergency procedures Be available for 24 Hour call on a rostered basis or as instructed if required
- Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Experience - Essential Minimum 1 year of experience in a call center environment
- Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Experience - Essential Minimum 1 year of experience in a call center environment
inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products with
inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products with