who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers Solving Odoo Functional Knowledge Data Analysis User Training Change Management SQL and Database Understanding complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency Competency in Data Analysis Ability to provide User Training Understanding of Change Management Knowledge of testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform up-to-date and in line with industry standards. Train and mentor peers and Juniors. Maintain accurate customer, partner and supplier requests, telephone calls and emails in a timely and professional manner.
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint data analysis and migration tasks. Conduct user training sessions and provide ongoing support to ensure Management Odoo Functional Knowledge Data Analysis User Training Change Management SQL and Database Understanding
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service consumables. Able to correctly analyse and prioritise calls and requests according to business impact and urgencies
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
procedures for future reference and training. Training and Support: Provide training and support to end-users to effectively utilise the applications. conducting training sessions, creating user guides, and responding
supporting business through Change Management, Training & Monitoring as the next Business Analyst procedures for permanent records and for use in training. Identify opportunities for improving business process change elements. Develop training material and conduct formal training sessions for end user. Provide Provide technical assistance in training, mentoring, and coaching staff. Monitoring for optimal success of
order for them to create and maintain internal training material. Applicants will require 2 years work technical material. Collaborate with Development, Training and Solution teams. REQUIREMENTS: Minimum of 2
order for them to create and maintain internal training material. Applicants will require 2 years work technical material. Collaborate with Development, Training and Solution teams. REQUIREMENTS: Minimum of 2
with queries and problems. Provide users with training on tools to enable them to interpret data. Monitor with queries and problems. Provide users with training on tools to enable them to interpret data. Stay