year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role
external client is looking for a Specialist Operations Centre for one of their clients based in Johannesburg client requirements. The Specialist Operations Centre must have experience in developing business cases
Project Manager L3 - Infrastructure & Data Centre Specialist to join their team in Sandton on a contract related to a move of infrastructure between Data Centres.
Knowledge, Skills and
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Walk-in centre face to face support. Instant Messaging/AI Support. Special projects (training, exhibitions
12-month contract position based in Claremont, Cape Town offering a contract rate of
delivery standards.
Call reporting reporting
Key Performance Areas Customer Service - Receive calls from senior customer engineer/ help desk. - Verify/ - Prioritize user problems based on severity. - Train user on how to use IT equipment. - Research and users. - Keep users posted on the progress of their calls. - Ensure that there are no comebacks on work done remote/satellite customer call-outs (hardware, software and network calls). - Provide telephone infrastructure infrastructure (1st line support). - Offer customer training. - Provide customers with regular feedback on
Scalable and Reliable Solutions in Networking and IT training space. At e-Mbizo Solutions, we are pioneers, access to even the most remote areas, offering training programs to equip the youth with the necessary of connectivity. Conduct individual and group training related to automated information systems/ online E-mbizo Domain Log calls with 3rd party clients ISP Communicate with other training providers Grade 12
assistance as required. Ensure prompt response to calls and escalate when necessary. 1st and 2nd Line Maintenance issues appropriately. Update and close service desk calls efficiently. Perform software upgrades and installations of Parliament's offices. Support the roll-out, training, and ongoing support of Members' ICT equipment