Training Call Centre Claremont Jobs in South Africa
Training Specialist Johannesburg
Datafin It Recruitment
Johannesburg
Quoting/Jobs, Call-Out, and Contract Management, is seeking an Implementation and Training Specialist to managing seamless integration, delivering thorough training to users, and addressing client support queries and user access management. Training Delivery: Develop comprehensive training materials, including user user guides, tutorials, and training videos, to support client onboarding and user adoption. Conduct engaging engaging and interactive training sessions for clients, both onsite and remotely, to ensure effective utilization
share this job on whatsappBuild Engineer Cape Town
Datafin It RecruitmentCape Town Region
who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers Solving Odoo Functional Knowledge Data Analysis User Training Change Management SQL and Database Understanding complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency Competency in Data Analysis Ability to provide User Training Understanding of Change Management Knowledge of testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
Software Support Technician Cape Town NEW
Datafin It RecruitmentCape Town Region
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
Cloud Engineer Woodstock
Datafin It RecruitmentWoodstock
escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform up-to-date and in line with industry standards. Train and mentor peers and Juniors. Maintain accurate customer, partner and supplier requests, telephone calls and emails in a timely and professional manner.
Software Support Johannesburg
Datafin It RecruitmentJohannesburg
opportunities for optimization. Provide ad hoc system and training to clients – Manage daily client queries, issues support emails and calls. Train new and existing clients on the Portal. Ensure training content is updated updated and relevant. Maintain training records of each client. Evaluate training effectiveness and document
Solutions Specialist Cape Town
Datafin It RecruitmentCape Town Region
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint data analysis and migration tasks. Conduct user training sessions and provide ongoing support to ensure Management Odoo Functional Knowledge Data Analysis User Training Change Management SQL and Database Understanding
Support Engineer Cape Town
Datafin It RecruitmentCape Town Region
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service consumables. Able to correctly analyse and prioritise calls and requests according to business impact and urgencies
Crm Engineer Cape Town
Datafin It RecruitmentCape Town Region
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
Support Engineer Durban
Datafin It RecruitmentDurban
and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions actions and events, follows up on escalated calls to ensure completion and feedback. Maintain service and quality standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues
Noc Technician Durban
Datafin It RecruitmentDurban
the stability of the core network. Engaging in on-call rotation shifts 24/7 or whenever necessary. Identification Completion of all stated internal and external training as per the individual Personal Development Plan Completion of all stated internal and external training as per the individual Personal Development Plan
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