who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers Solving Odoo Functional Knowledge Data Analysis User Training Change Management SQL and Database Understanding complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency Competency in Data Analysis Ability to provide User Training Understanding of Change Management Knowledge of testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint data analysis and migration tasks. Conduct user training sessions and provide ongoing support to ensure Management Odoo Functional Knowledge Data Analysis User Training Change Management SQL and Database Understanding
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
Administration, or related field, prior experience in training delivery, preferably in the field of Data Analysis data analysis techniques. Conduct Training Sessions: Conduct training sessions using Audit Command Language and exercises. Develop Training Materials: Design, develop and update training materials, including user Command Language software. Customize Training Programs: Tailor training programs to meet the specific needs vendor, and incorporate relevant information into training materials and sessions to ensure users are informed
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
procedures for future reference and training. Training and Support: Provide training and support to end-users to effectively utilise the applications. conducting training sessions, creating user guides, and responding
supporting business through Change Management, Training & Monitoring as the next Business Analyst procedures for permanent records and for use in training. Identify opportunities for improving business process change elements. Develop training material and conduct formal training sessions for end user. Provide Provide technical assistance in training, mentoring, and coaching staff. Monitoring for optimal success of
and other pre-defined software. Determine user training requirements. Organise or present seminars, work workshops on relevant IT aspects. Conduct post training evaluation. Provide IT business advice. Provide and expand knowledge – Formal training. Informal training. Self-training. REQUIREMENTS: N Certification
order for them to create and maintain internal training material. Applicants will require 2 years work technical material. Collaborate with Development, Training and Solution teams. REQUIREMENTS: Minimum of 2