for continued operating efficiency and growth. Provide an operational perspective on Logistics to ensure on-time fulfilment. Daily and weekly KPI reporting. Train and develop shoppers. Demonstrate consistent application report to work on time at all times. To facilitate training and coaching for staff members who generally lack head office timeously. Identify training needs initiate suitable training to better staff knowledge in their queries Resolves escalated customer complaints Provide constant feedback to the Area Manager on unresolved