We Want You: Are you passionate about providing exceptional customer service and resolving technical Software Durban is seeking a skilled Internet Service Provider Support Agent to join our dynamic team. As an concepts and internet technologies. 1-2 years of experience in a customer support role, preferably in an fast-paced environment. Willingness to undergo training and certification in relevant technologies. Knowledge software is a plus. What You’ll Do: Customer Support: Provide first-level technical support to customers via
Description
Business Description:
Personal Finance provides clients in the entry, middle, affluent and self-employed practice management
ü Training support, i.e. technical and soft skills training
ü Access to an effective effective lead generation systems and training
ü Support with succession planning
ü Support then offer suitable financial solutions
ü Provide excellent service orientation and frequent contact (Essential)
Main job function Purpose of the position To provide administrative and technical support services to cleared base 1, base 2, SMS, DMS. Enterprise – provide support for: (cards/eft), logging defects on Excalibur enterprise & internet offline. Enterprise – provide Branch support for: internet banking / corporate Repatriation of funds. Assists in compiling material for training and prepares PowerPoint presentations. Arranges issues, alternatively logs a call with ATM Service Provider and follows up until resolved. Monitors offsite
Main job function Purpose of the position To provide administrative and technical support services to cleared base 1, base 2, SMS, DMS. Enterprise – provide support for: (cards/eft), logging defects on Excalibur enterprise & internet offline. Enterprise – provide Branch support for: internet banking / corporate Repatriation of funds. Assists in compiling material for training and prepares PowerPoint presentations. Arranges issues, alternatively logs a call with ATM Service Provider and follows up until resolved. Monitors offsite
conception to implementation. Providing technical support and training to staff and users. Developing Qualification will be advantageous. 2 years related experience. R15 000 - R20 000
Manager / Team Lead, you will be responsible for providing support to the Manager by ensuring the smooth ensure an efficient and smooth client onboarding experience which results in excellent product adoption. team member reviews, performance management, providing training and all-round team support. Owning the ongoing and procedures. Taking part in recruitment and training of new team members. Collaborating with Senior gather requirements, answer questions and generally provide a high level of customer empathy. Setting expectation
customer and user experience as well as identify ways to improve operational excellence. Provide post implementation development, testing and all elements of user training for BI tools as well as TMS system functionality and maintain communication throughout projects. Training of users. Testing of new systems, enhancements
trends and updates in Microsoft Modern Workplace to provide strategic guidance.
and user experience as well as identify ways to improve operational excellence.
Specialist : Accsys. The purpose of this role is to provide field (onsite at customers) & remote support satisfaction levels. Required Minimum Education / Training Degree/Diploma or a relevant tertiary qualification advantageous. Required Minimum Work Experience: Relevant experience in Service, Consulting, and Implementation knowledge of PeopleWare and Payroll At least 3 years' experience in Payroll and advance Excel Good understanding