to join their team. Ensure that the team and the agents' key performance targets are met in line with business business requirements • Ensure team and agents quality standards are met and that a high standard of department Attend to all escalated matters from Agents or customers, ensuring customer satisfaction is excellent customer service orientation within team of Agents and across the wider business • Continuously improve
Operations owns the relationship with the Transfer Agent and is responsible for the oversight
of their
Responsibilities:
book accommodation for employees and business travels Manage reservation details and communicate relevant members Collaborate with employees to understand travel and accommodation information Ensure compliance and company policies regarding Subsistence and Travel Allowance Ensure compliance with company financial Stay updated on industry regulations related to travel and accommodation Liaise with internal stakeholders stakeholders, including employees and managers, to gather travel requirements and various finance information. Communicate
immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity
immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity
solution
Client consultation
Occasional travel involved
Skills & Experience:
Manage mail, calls, and appointments with SARS agents.
Dealing with importers/clearing and forwarding agents
Assist with presentations, conferences, and travel bookings
Manage courier deliveries and office
approve leave and prepare payroll information, handle travel bookings and expense approvals, and oversee employee Management: Experience in managing office supplies, travel bookings, and employee onboarding/offboarding.
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