records of warranty claims, including repair orders, parts invoices, and warranty claim forms. Organizing and resolution of warranty disputes. Parts Management: Coordinating warranty parts orders and returns, including warranty-eligible parts, processing warranty claims for defective parts, and arranging for parts replacements
records of warranty claims, including repair orders, parts invoices, and warranty claim forms. Organizing and disputes.
and customer concerns. Parts and Inventory Management: Ordering necessary parts and materials for vehicle service appointments. Maintaining accurate records of parts inventory and usage. Work Order Management: Tracking
with GDP and UPD SOPs Policy. • Agent performance, time keeping and quality assurance. Quality Outputs of Answer telephonic calls timeously decreasing holding time (Achieve overall SLA of 80% within 20 seconds. • all queries are legitimate to avoid unnecessary time wastage relating to investigations. • Ensure SOP updates from the business/client to ensure real time communication and tracking. • Ensure clear understanding Duties: Agent performance, time keeping and quality assurance. • Forced not ready time (no more than 5 will
with GDP and UPD SOPs Policy. • Agent performance, time keeping and quality assurance. Quality Outputs of Answer telephonic calls timeously decreasing holding time (Achieve overall SLA of 80% within 20 seconds. • all queries are legitimate to avoid unnecessary time wastage relating to investigations. • Ensure SOP updates from the business/client to ensure real time communication and tracking. • Ensure clear understanding Duties: Agent performance, time keeping and quality assurance. • Forced not ready time (no more than 5 will
client, tale VCH of each vehicle.
Follow up on parts ordered, and bookings are made to suite customer
objectives. Compliance Oversight: Ensure accurate and timely sales tax filings, documentation, and reconciliation customer portfolio, and efficiently prioritize your time. The reference number for this position is LJ58960