escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform customer, partner and supplier requests, telephone calls and emails in a timely and professional manner. not limited to troubleshooting Sentinel alerts). Office 365 Linux Command Line (SUSE Enterprise, Ubuntu
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an customer environment with proficiency in Win10/Office 365, AD & GPO and proven experience supporting ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service
who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint
adopt a fail-fast approach. Collaborate with IT Heads, Engineering Leads and Product Owners to define
Process Analysis, have Advanced Excel and other MS Office experience (specifically Outlook, Word, PowerPoint) Process Analysis. Advanced Excel skills, other MS Office experience (specifically Outlook, Word, PowerPoint)