PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily liaising with customer service and other department heads. 3-5 years Experience in debtors and retention at fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to workforce planning tools nationally to support in-house call center operations. Build and lead the teams that
administrative experience Own reliable transport to Head Office Special Knowledge, Skills and Abilities Knowledge ability to prioritize Highly proficient in Microsoft Office (Word, Excel (intermediate), Outlook) Initial 12-month
administrative experience Own reliable transport to Head Office Special Knowledge, Skills and Abilities Knowledge ability to prioritize Highly proficient in Microsoft Office (Word, Excel (intermediate), Outlook) Initial 12-month
communication skills • Strong computer skills (MS Office, Email/Internet) • Strong administrative and organizational