TECHNICAL SUPPORT AGENT/PRODUCT AND SUPPORT EXPERT INTRODUCTION A medical software and technology company situated in Pretoria East is seeking to employ a Product and Support Expert with at least 2 years of experience similar role to join their team. JOB PURPOSE • Product Experts provide high-quality first-line support calls, voice calls, emails and text messages. • Product Experts ensure that prospective customer callers additional products to existing or (and prospective) customers. • Provide customers with relevant product or
TECHNICAL SUPPORT AGENT/PRODUCT AND SUPPORT EXPERT INTRODUCTION A medical software and technology company situated in Pretoria East is seeking to employ a Product and Support Expert with at least 2 years of experience similar role to join their team. JOB PURPOSE • Product Experts provide high-quality first-line support calls, voice calls, emails and text messages. • Product Experts ensure that prospective customer callers additional products to existing or (and prospective) customers. • Provide customers with relevant product or
and converting outbound leads. • Ensuring your product knowledge is passed on to clients. • Responsible
and converting outbound leads. • Ensuring your product knowledge is passed on to clients. • Responsible
50% ● Solve problems for end users to get the products working. ● Solve problems as effectively and efficiently revenue goals and targets. ● Upsell additional products to existing (and potential) clients. Quality Management
50% ● Solve problems for end users to get the products working. ● Solve problems as effectively and efficiently revenue goals and targets. ● Upsell additional products to existing (and potential) clients. Quality Management
and understand Discovery ( www.discovery.co.za ) products and processes. Outstanding organisational skills