to make a placement. Responsible for excellent service delivery to members, advisors, providers and suppliers regional office facilities Member Retention via Service delivery Quarterly Surveys Results, Regional Offices Essential Minimum 3 years of experience in a customer service orientated environment within a Medical Scheme
education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide phase-out etc.) to ensure that the student is advised correctly. Supports the Senior Customer Relations Officer is deemed necessary by the Academic Operations department. Conducts periodical class visits to canvas student assignment submission support with regards to the correct anti-plagiarism tool applicable to the respective a committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre
Focusing on providing the highest standard of service and on achieving good customer outcomes. Job Responsibilities existing and emerging trends Liaise with internal departments and suppliers, brokers, mechanical engineers closed, the account is handed back to the relevant department with full details of the resolution offered ensuring ensuring that any remedial and corrective arrangements are completed Accountable for own complaints from customer credit files require amendments and corrections and arrange for these to be processed as part
role in overseeing and enhancing the customer service experience across all branches of the car rental operations department to optimise service delivery. Key Responsibilities: Customer Service Leadership: customer service policies and procedures across all branches. Ensure consistency in service delivery organisation. Act as a role model for exemplary customer service practices and behaviours. Team Management and Development: procedures to ensure consistency and excellence in service delivery. Conduct regular audits and assessments
role in overseeing and enhancing the customer service experience across all branches of the car rental operations department to optimise service delivery. Key Responsibilities: Customer Service Leadership: customer service policies and procedures across all branches. Ensure consistency in service delivery organisation. Act as a role model for exemplary customer service practices and behaviours. Team Management and Development: procedures to ensure consistency and excellence in service delivery. Conduct regular audits and assessments
their journey, internal advocate to the other departments, liaison between clients and company to ensure recommendations on how to get the most from products/services Own proactive processes: host webinars, assist engaged with company and actively using products/services. Build customer loyalty to reduce churn and increase glue between all internal departments, working with the relevant departments to ensure clients reach their
payments, the correct application of rates to be authorised to the service provider and the correct appointment
appointment of service providers to the claims.
• Demonstrate a thorough understanding of the report and
interpretation of the reported incident, claims history and correct application of the policy wording.
• When
and communicate with the appropriate specialist service providers to engage on each claim, such as engineers
relationships with:
• Finance Division to improve on service delivery issues regarding payment authorisations
payments, the correct application of rates to be authorised to the service provider and the correct appointment appointment of service providers to the claims. • Demonstrate a thorough understanding of the report and quotes interpretation of the reported incident, claims history and correct application of the policy wording. • When communicating and communicate with the appropriate specialist service providers to engage on each claim, such as engineers relationships with: • Finance Division to improve on service delivery issues regarding payment authorisations
payments, the correct application of rates to be authorised to the service provider and the correct appointment appointment of service providers to the claims. • Demonstrate a thorough understanding of the report and quotes interpretation of the reported incident, claims history and correct application of the policy wording. • When communicating and communicate with the appropriate specialist service providers to engage on each claim, such as engineers relationships with: • Finance Division to improve on service delivery issues regarding payment authorisations
As a Contact Department Agent, you will be the first point of contact for our customers, providing support internal teams to help improve our products and services. Policy Adherence: Follow communication scripts Collaboration: Work closely with team members and other departments to ensure a seamless customer experience. Skills customer support experience or experience as a client service representative. Strong phone contact handling Examples: Customer Satisfaction Score (CSAT) Service Level (Response Time) Resolution Rate Call