Infrastructure Services for a Journey Beyond Work.
We are seeking a Customer Service Engineer responsible for providing high-quality customer service and technical support to our clients. This role you’ll do:
interface between the Technology and Digital Department and the Business Units within RAF. The role is responsible to ensure that Technology and digital services and solutions align effectively with the business a continuous improvement programme for T&D services based on performance data. Organise value realisation of an overall Strategic Plan for the T&D department. Provide input in determining and setting specific and regulation. Manage, monitor and control the department expense budget. People Management Ensure sourcing
interface between the Technology and Digital Department and the Business Units within RAF. The role is responsible to ensure that Technology and digital services and solutions align effectively with the business a continuous improvement programme for T&D services based on performance data. Organise value realisation of an overall Strategic Plan for the T&D department. Provide input in determining and setting specific and regulation. Manage, monitor and control the department expense budget. People Management Ensure sourcing
• Enterprise Service BUS (ESB) • SOA architecture • C#, NET environment and web services • Program maintenance problems and correcting coding errors. • Messaging, analysis and design • Experience in Service Orientated Development Process • Systems integration and Enterprise Service Bus (ESB)
resolving issues and initiating appropriate corrective action Managing the programme's budget on behalf Sponsor Ensuring the delivery of new products or services from projects Allocation of common resources and
Development as well as Organistional Transformation departments, for T&D and business teams to ensure understanding Identify, in collaboration with People Management Department, recognition and reward mechanisms for innovative identify improvements. Collaborate with customer service teams to integrate digital solutions into the customer of an overall Strategic Plan for the T&D department. Provide input in determining and setting specific processes. Provide advice and guidance to the Policy department on legislative compliance, emerging issues, risks
Development as well as Organistional Transformation departments, for T&D and business teams to ensure understanding Identify, in collaboration with People Management Department, recognition and reward mechanisms for innovative identify improvements. Collaborate with customer service teams to integrate digital solutions into the customer of an overall Strategic Plan for the T&D department. Provide input in determining and setting specific processes. Provide advice and guidance to the Policy department on legislative compliance, emerging issues, risks
by setting the standard for exceptional client service throughout the rest of the organisation and owning all tickets from cradle to grave Service Level Management Monitor Service Levels and ensure that these are control over all Helpdesk staff in relation to service levels and functional ownership of all tickets to a higher technical tier. Ensure that all IT Service Management processes, Operational Level Agreements to together with the Service Delivery Managers. Monitor and reports on service levels as well as closely
the excellence of the index-related products and services of the JSE and contributing to revenue growth projects delivered contributes to improve client/JSE service by providing input on budgets, resources required and stakeholders. Contribute to the Information Services revenue diversification and growth strategy by Capital Markets, Post Trade Services, ITD, Marketing and Information Services. Provide strategic thinking revenue diversification and growth, new products and services, and awareness of disruptors. Provide strategic
the excellence of the index-related products and services of the JSE and contributing to revenue growth projects delivered contributes to improve client/JSE service by providing input on budgets, resources required and stakeholders. Contribute to the Information Services revenue diversification and growth strategy by Capital Markets, Post Trade Services, ITD, Marketing and Information Services. Provide strategic thinking revenue diversification and growth, new products and services, and awareness of disruptors. Provide strategic