customer service. The engineer answers incoming calls, tracks all information on the Remedy system along REQUIREMENT Pro-actively managing VIP's on the Vodacom campus regarding hardware, software and connectivity accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required
processes to drive success in our Cloud Control Center. If you're a proactive problem-solver with a passion
processes to drive success in our Cloud Control Center. If you're a proactive problem-solver with a passion
project requirements while maintaining a user-centered approach. Project Management: Basic project management
developing strategies and tactical initiatives centered around optimization and continuous improvement
Analysing and Assessing
* Helpdesk - Ensure all Calls logged on Help Desk
* Clean Criminal
/>· Interaction with clients through meetings, calls and emails
· Responsible for troubleshooting
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
& support. Inbound & Outbound Sales. Cold calling. Weekly sales report. Resolving Customer queries