certain technical aspects of the implementation process. This includes building portals, adding apps, users requisite onboarding KPIs. Conducting daily onboarding Engineer meetings. Overseeing and proactively reviewing support. Owning the ongoing improvement of the team processes. Management of meeting attendance and departmental of new team members. Collaborating with Senior Engineers and Product Manager on product changes and improvements consultatively guide them through the onboarding process, gather requirements, answer questions and generally
blocks as well as maintaining best practice engineering. Building and maintaining the website front-end
this role. Experience rebuilding and improving processes and workflows within the CRM and creating automated structure within the CRM's system Automation of basic processes (as a supportive metric, allowing team members business revenue Process Creation and Management - Designing and implementing new processes and workflows Strong understanding of automation tools and processes. Familiarity with email marketing platforms and optimising email nurture campaigns. Experience in process design and management, preferably in a business
video, or phone call. Own reactive client success processes: cancellations, negative feedback, advice/queries the most from products/services Own proactive processes: host webinars, assist with the curation of valuable