cost-saving initiatives without compromising on service quality.
- Regularly review operational expenses
Ensure high levels of customer satisfaction and service quality.
- Develop and implement feedback
collective objectives.
- Facilitate regular training and development programs to ensure team effectiveness
/>Education:
- Minimum of 3-year tertiary diploma in relevant field
- A+, N+, ITIL and CCNA
infrastructure.
Service Desk Engineers provide IT end-user support on various components of an IT environment, including incidents or service requests and you will continuously better yourself through training and research and the face of the company. Deliver exceptional service to internal and external customers. Respond to ticket/ task time entries. Provide guidance and training to customer personnel, empowering the users to
another Field Service Engineer for our client in Southern Suburbs, Cape Town. If you have experience within eviewing tickets and requirements on Autotask Service Desk
recommendations
iOCO Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Customer Service Engineer I Â with strong problem-solving skills, excellent communication abilities, and a customer-centric approach to service delivery.
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What you’ll expertise:
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
in 1999. We pride ourselves on the fact that we have established relationships with industry leaders Contract Management, is seeking an Implementation and Training Specialist to join their vibrant team. The ideal managing seamless integration, delivering thorough training to users, and addressing client support queries and user access management. Training Delivery: Develop comprehensive training materials, including user user guides, tutorials, and training videos, to support client onboarding and user adoption. Conduct engaging
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DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES TRAINING MANAGER (IT) PEROMNES POST LEVEL 8 The successful limited to: Operational training management: Refine and optimise the annual ITS training plan; Design, develop deliver training programmes and individual classes; and present instructor-led and online training sessions; Review training materials and documentation and keep them up to date; Create and communicate training schedules database to track training participants' status and results; Create and administer training event feedback
another Field Service Engineer for our client in Southern Suburbs, Cape Town. If you have experience within Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress Qualifications: Matric plus Diploma in Computer Science / Information Systems or engineering Min 3 years relevant working experience as a Field Service Engineer in the ICT space Must have own vehicle and driver's license Excellent communication skills Exceptional client services experience Detailed orientated Computer literate