room rate. Dealing with incoming enquiries regarding accommodation availability, room types, rates, etc guests to The Hotel Group Membership Explain special rate and cancellation policies Verify and record reservation
room rate. Dealing with incoming enquiries regarding accommodation availability, room types, rates, etc guests to The Hotel Group Membership Explain special rate and cancellation policies Verify and record reservation
requiring credit approval Maintain knowledge of special rates/ offers/ promotions Immediate communication, to
requiring credit approval Maintain knowledge of special rates/ offers/ promotions Immediate communication, to
training and audits. Obtain targeted customer service ratings. An ad-hoc basis, setup and conduct special training
strategic direction to continually improve overall rating
analyze key performance metrics, such as occupancy rates, revenue per available room, and guest satisfaction
analyze key performance metrics, such as occupancy rates, revenue per available room, and guest satisfaction
analyze key performance metrics, such as occupancy rates, revenue per available room, and guest satisfaction
review product consistency while monitoring shrink rates to determine trends and areas of improvement Develop