contacting customers who display unusually high claims rates. Requirements: 2-3 years of experience in fraud Contact customers who display high refund claims rates to determine the legitimacy of their claims Participate
The goal, overall, is to build both the engagement rate and customer loyalty. Included in this role, will
Telephonic sales experience and high conversion rates (advantageous) • Technical support experience • as required. • Maintain a high sales conversion rate. • Provide good quality information to customers possible. • Maintain a high first contact resolution rate, without compromising customer care. • Provide comprehensive texts and/or emails. • Ensure a minimal missed call rate. Continuous Improvement 10% • Liaise with the marketing
Telephonic sales experience and high conversion rates (advantageous) • Technical support experience • as required. • Maintain a high sales conversion rate. • Provide good quality information to customers possible. • Maintain a high first contact resolution rate, without compromising customer care. • Provide comprehensive texts and/or emails. • Ensure a minimal missed call rate. Continuous Improvement 10% • Liaise with the marketing
bonus is not included in the starting salary and pro-rate for the months employed). Working hours: Working bonus is not included in the starting salary and pro-rate for the months employed). Working hours: Working
bonus is not included in the starting salary and pro-rate for the months employed). Working hours: Working bonus is not included in the starting salary and pro-rate for the months employed). Working hours: Working
process, including renewals, screening, endorsements, rating and handling of account queries. Underwriting:
(CSAT) Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
(CSAT) Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
and supplier until process is complete •Ensure rates are applied to shipping documents as per forwarding