telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L1) focuses date and relevant ITIL certification (Foundation Level) - Cisco Certified Network Associate - Routing and Experience: l Entry-level experience or completion of the relevant intern program Entry-level experience with
and analyze key performance metrics and service level agreements (SLAs) to identify trends, address issues to effectively interact with stakeholders at all levels of the organization. •Strong analytical and problem-solving
calls to ensure user support and that high service levels are maintained.
calls to ensure user support and that high service levels are maintained Support ongoing operations Manage
premises and speaking to the Client at Executive level Face to Face at the Clients premises whenever needed
tasks based on urgency and impact, and meet service level agreements (SLAs) is essential in a fast-paced support