strategies to achieve a mean time to resolve of less than 1 day. • Identify and integrate new, efficient methods of escalated technical issues. • Maintain a high level of technical proficiency within the team. • Monitor efficiency. Customer Satisfaction: • Ensure high levels of customer satisfaction and service quality. • experience in Similar role in an ISP Advantageous • 1 Year in a real-time monitoring or workforce management
needs -Build and establish relationships at all levels with external partners and internal departments required -Work Volume management and ensure service levels are met and improved. -Ensure financial prudence unplanned downtime -Manage incidents and service level continuity. Position Specific Outputs Ms Outlook/Ms Healthcare and 2 years case management experience 1 – 2 years supervisory experience and 2years ICU experience
stakeholders and escalate where required - Maintain a high level of impact on other departments to support improved operations of the organisation Maintain expertise level - Be a member of related professional bodies - Ensure delivering solutions on time and within service level agreements -Review design, development and unit delivering solutions on time and within service level agreements -Review design, development and unit
performance Drive customer-centricity - Maintain a high level of impact on other departments to support improved operations of the organisation Maintain expertise level - Be a member of related professional bodies - Ensure systems to the business in line with internal Service Level Agreements -Ensure prompt and effective resolution the IT environment in line with internal Service Level Agreements Continuous improvement: -Identify and
prepare or be involved in preparing the detailed level plan for their functional area and will pro-actively client satisfaction by demonstrating their high-level calibre and capabilities. They act as role models support. Maintain and expand contact at senior levels in the organisation and build credible relationships
specialisation Drive customer-centricity - Maintain a high level of impact on other departments to support improved operations of the organisation Maintain expertise level - Be a member of related professional bodies - Ensure