and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions actions and events, follows up on escalated calls to ensure completion and feedback. Maintain service and quality standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues
customization (3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is desirable
strategic thought form the foundation. It serves as a center for groundbreaking ideas and digital innovations
business. ENVIRONMENT: A leading cloud Contact Center and CRM solutions provider in Southern Africa is
role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
and reports – Report problems to customer service center and monitor corrective actions. Provide regular
Support for dealing with day-to-day tickets and call outs, collect and deliver stock and services in
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities