business is repeat business. ENVIRONMENT: DRIVE customer adoption, retention & growth utilizing your negotiation and communications skills as the next Senior Customer Success Specialist sought by a cutting-edge Communication business reviews, and feedback sessions to ensure customer satisfaction and identify opportunities for improvement assigned accounts. Collaborate with existing customers to identify product or service offering gaps and business reviews, and feedback sessions to ensure customer satisfaction and identify opportunities for improvement
business is repeat business. ENVIRONMENT: DRIVE customer adoption, retention & growth utilizing your negotiation and communications skills as the next Senior Customer Success Specialist sought by a cutting-edge Communication business reviews, and feedback sessions to ensure customer satisfaction and identify opportunities for improvement assigned accounts. Collaborate with existing customers to identify product or service offering gaps and business reviews, and feedback sessions to ensure customer satisfaction and identify opportunities for improvement
will be responsible for product demonstrations and assist the Services team with Proof of Concepts (POCs) software space, experience managing POC activities at customer premises and possess excellent presentation abilities front of all levels of technical and business customers or prospects. DUTIES: Prepare and demonstrate organisation in order to advance the sales cycle. Assist the Sales team in generating revenue. Provide detailed the business requirements of the prospective customers and recommend the optimal solution to meet their
our business is repeat business. ENVIRONMENT: A customer-centric & solutions-driven Software Support Courier sector. You will be expected to support the customer base with any application based technical difficulties You will also be required to rationally isolate customer needs and be able to translate these into potential in a similar role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS rotational shift work will be expected. DUTIES: Assist customers with technical software related queries /
in the UK, SA, Europe, Asia, and the US. Visit customer sites/offices to troubleshoot, configure and implement engineers, to resolve complex issues as well as assist in project roll outs. Be willing to work flexible opportunities to improve what they do, improve customers IT systems, and find smarter ways to deliver excellent topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Get involved involved and deliver in complex projects for customers. Assist with technical presales, design, and project
Support – Understand need and requirement of the customer, clarify all his/her questions enabling them to executives. Provide presentations to prosfpective customers using knowledge of industry trends. Configuration trust with key executives and decision makers. Assist Sales team in creating product/technical information commissioning including testing and acceptance. Assist users with office automatisation and other pre-defined Provide feedback and reports – Report problems to customer service center and monitor corrective actions
operational performance and reliability of the customer's ICT infrastructure while being responsible for build (hardware and software), LAN and Radio Links. Assist with asset management and stock management being Participate in the customer's ICT project related tasks to improve and enhance the customer's internal network operational performance and reliability of the customer's ICT infrastructure. REQUIREMENTS: Qualifications
delivering End User Computing Support Services in a customer environment with proficiency in Win10/Office 365 Level and Specialist Support within as well as customer vendors. Liaise between users, IT outsource providers providers and internal IT processes. Assist with Incident Management and problem resolution, ensuring delivering End User Computing Support Services in a customer environment. Win10/Office 365, mobility apps,
HTML/CSS. Create and manage databases to store customer and product information. Implement and maintain and databases. Assist the Helpdesk in providing support to users and internal customers. Extract information user research to optimize website usability and customer experience. Collaborate with designers and UX
tasks, reporting findings to the IT Manager. Assist customer service with troubleshooting POS device issues