Call Centre Agent – Client Servicing Contact Centre - South Africa
Alexander Forbes Financial Services is looking for a Call Centre Agent – Client Servicing Contact Centre to assume the role of a client servicing consultant within the call centre environment. Minimum Requirements Formal Qualifications • Grade 12 • COP an advantage Required Experience • 1 – 2 years financial services experience • Relevant contact centre experience and understanding of processes • Above average aptitude for client servicing • Above average aptitude in dealing with clients telephonically • Proficient in MS Office (Excel, Outlook, Word, Access) • Industry knowledge (preferably employee benefit experience) • Working on CRM systems Job Specification Main Purpose • To assume the role of a client servicing consultant within the call centre environment • To represent the Alexander Forbes brand when dealing with clients telephonically. • To be a customer centric individual and ensure that you are always professional courteous and helpful when dealing with clients telephonically. Key Performance Area Service Excellence People Component Discretionary Behavioural competencies • Willing to go the extra mile, show initiative and take ownership. • Disciplined • Proactive / takes initiative • Critical thinking • Self motivated • Time keeping/punctuality • Accuracy / attention to detail • Ability to communicate effectively with colleagues and management • A definite team player with the ability to work independently when required • Ability to work under pressure (high stress tolerance) • Excellent soft skills Additional Inherent Requirements • Strict time keeping requires own transport • Office hours 7:30am to 5:00pm on a shift basis • Overtime to be worked when required • Customer centric individual How to Apply Click on this link to apply online
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