RESPONSIBLITIES:

Provide technical support to customers via remote support or onsite.
Troubleshoot escalated technical issues and provide solutions in a timely manner or delegate to correct engineer for resolution
Collaborating with warranty and quality divisions within the Group to resolve technical issues reported to the company.
Develop and maintain technical documentation and training materials
Conduct technical product training for customers and internal teams
Engage with the customer by selling services and solutions
Identify and prioritize product improvements based on customer feedback and from Engineering teams
Work closely with the product and engineering teams to communicate customer needs and feedback
Stay up-to-date with the latest product features and machine capabilities.

QUALIFICATIONS AND EXPERIENCE:

Matric / Grade 12
National Diploma in Electrical /Mechanical / Electronics Engineering or Diesel Mechanic Technician Certificate
Minimum 3 years of post studies work experience related to mechanical, electrical fault finding and development of technical solutions on mining equipment preferably TMM.

SKILLS AND COMPETENCIES: